At Natural Perfume, we’re committed to providing high-quality fragrances and an exceptional customer experience. To ensure you’re satisfied with your purchase, we offer a warranty policy covering product quality and customer support. Our warranty is designed to address any issues with your purchase in a fair and timely manner.

Warranty Coverage

Our warranty covers all products purchased directly from Natural Perfume, including any fragrances, gift sets, and accessories. Coverage includes:

  • Product Defects: If a product arrives with a manufacturing defect or quality issue.
  • Incorrect or Damaged Items: If you receive an incorrect or damaged item due to shipping or packaging issues.
  • Please note that our warranty does not cover normal wear and tear, accidental damage, or misuse. Additionally, our policy only applies to products purchased through Natural Perfume and does not cover items bought from third-party sellers.

Warranty Period

Our warranty period is 30 days from the date of purchase. Within this period, you can contact our customer service team for assistance with any product-related issues covered by the warranty. For eligible cases, we offer either an exchange, a replacement, or a refund, depending on the situation.

How to Submit a Warranty Claim

To initiate a warranty claim, please follow these steps:

  • Contact Us: Reach out to our customer service team at [email protected] or call +1 908-956-8807 within 30 days of your purchase.
  • Provide Proof of Purchase: Please include your order number, purchase receipt, and any relevant details about the issue.
  • Submit Photos: If possible, attach photos of the product showing the defect or damage to help us understand the problem.
  • Await Instructions: Our customer service team will assess your case and provide you with instructions on the next steps.
  • In some cases, we may ask you to return the item for inspection. For approved claims, we’ll cover the cost of return shipping.

Replacement and Refund Policy

If your warranty claim is approved, we offer the following options:

Replacement: We will send you a replacement of the same item, free of charge.

Exchange: If you prefer, we can exchange the product for an alternative fragrance or item of equal value.

Refund: For cases where a replacement or exchange is not possible, we offer a full refund to your original payment method.

Important Notes

  • Gift Items: If the product was marked as a gift, the recipient may be eligible for a replacement or exchange.
  • Return Shipping: In approved warranty cases, Natural Perfume will cover return shipping costs. However, for non-warranty returns or exchanges, return shipping may be the responsibility of the customer.
  • Third-Party Purchases: Our warranty applies only to products purchased through the official Natural Perfume website or in-store at our locations. For items bought from third-party sellers, please contact the original retailer for their warranty and return policies.