Thank you for shopping with Natural Perfume! We want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to assist you with our return and exchange process. Please read the following return policy carefully to ensure a smooth and hassle-free experience.

Return Eligibility

Timeframe: You can return most products within 30 days of receiving your order.

Condition: Items must be returned in their original, unused, and unopened condition. Products that have been used, opened, or damaged cannot be returned or exchanged.

Exceptions: Certain items, such as sale or clearance products, may not be eligible for return.

Please check the product description for details.

How to Return an Item

To initiate a return, please follow these steps:

• Contact Us: Reach out to our customer service team at [email protected] or call +1 908-956-8807 to request a return authorization.
• Return Authorization: We’ll provide you with instructions on how to return your item, including the return address and any necessary paperwork.
• Packaging: Carefully pack the product in its original packaging (if available) to prevent damage during shipping. Please include the original receipt or order confirmation with your return.
• Ship the Item: Once you’ve received return instructions, ship the item back to us using the provided return address. We recommend using a trackable shipping method to ensure the return reaches us safely.

Refunds and Exchanges

Refund Process: Once your return is received and inspected, we’ll process your refund to the original payment method. Please note that it may take 3-7 business days for the refund to appear on your account, depending on your payment provider.

Exchanges: If you would like to exchange your product for a different item, please contact us to arrange the exchange. If the new item is of a higher value, you may be required to pay the difference.

Shipping Fees: Natural Perfume is not responsible for return shipping costs unless the return is due to an error on our part (e.g., defective product or incorrect item shipped).

Non-Returnable Items

Some items may not be eligible for return. These include:

Opened or Used Products: We cannot accept returns for items that have been opened, used, or tampered with.

Sale/Clearance Items: Items marked as final sale or clearance are not eligible for return or exchange.